Software Maintenance Agreement
With the Software Maintenance Agreement, you ensure fully updated software. We offer support by phone, e-mail, and online meetings, regarding issues related to Carl Zeiss GOM Metrology hardware and 3D software.
![[Translate to English:] Recertificering, GOM Verification Service](/fileadmin/_processed_/b/4/csm_GOM_Care_7_4c1047f910.jpg)
Recertification
Quality assurance of Carl Zeiss GOM Metrology systems with Vertification Service
Zebicon offers Vertification Service which is a recertification of your metrology system. Recertification verifies the accuracy of your 3D scanner and ensures the traceability.
Verification Service is an impartial documentation that your metrology system meets the specified requirements and tolerances. This way, you verify that the system measures correctly and within the limit values.
At Zebicon we recommend to recertify your metrology system annually.
![[Translate to English:] recertificering af måleudstyr, Verification Service,](/fileadmin/_processed_/b/4/csm_GOM_Care_7_20e0be76aa.jpg)
Verification Service is performed on-site by a certified technician from Zebicon. It is performed using an accredited reference normal (sphere artifact).
After the sphere artifact is measured by the 3D scanner, the measured dimensions are compared to the nominal values and the scanner’s limit values. Verification Service is performed in accordance with VDI/VDE 2634, part 3.
After the recertification you receive a certificate documenting the accuracy and traceability of your metrology system.
In connection with the recertification it is possible to perform a Maintenance Service, which is a preventive service of your metrology system.
When performing Extended Verification Service, the level of documentation and review is increased.
An Extended Verification Service includes:
- “As Found – As Left” inspection where the general condition of the system is documented
- Verification Service before Maintenance Service
- Maintenance Service
- Verification Service after Maintenance Service
Extended Verification Service is inspired by the ISO 17025 standard which requires extented documentation, comprehensive certificate, and uncertainty budget for the measurement.
Zebicon, however, is not certified according to ISO 17025.
![[Translate to English:] recertificering, Extended Verification Service](/fileadmin/_processed_/1/9/csm_GOM_Care_9_0eac616cc7.jpg)
Service and maintenance
Zebicon is certified to perform service and maintenance on Carl Zeiss GOM Metrology systems. We perform both Maintenance Service and Repair Service on-site.
Extended service contract
With Protect and Protect Plus you will receive a three-year maintenence contract which guarantees that your system will be repaired quickly in case of breakdown.
