Software Maintenance Agreement
Technical support and software updates
The Software Maintenance Agreement ensures up-to-date software with the newest features.
When buying a metrology system or 3D software from Zebicon, a 12 month Software Maintenance Agreement is included. Afterwards, the support contract has to be renewed annually. It is possible to sign a 3 year contract at a reduced price.
With a valid Software Maintenance Agreement Zebicon offers technical support regarding issues related to Carl Zeiss GOM Metrology hardware and 3D software. Support is done by phone, e-mail, or online meetings.
The agreement does not include on-site services like repairs, troubleshooting and service/maintenance.
![[Translate to English:] Zebicon Supportaftale](/fileadmin/_processed_/2/2/csm_Support_12_d3e175ec45.jpg)
Software Maintenance Agreement ensures that your software is updated and that you benefit from future developments and improvements. Furthermore, you will get technical software and hardware support.
Support is available during office hours by our experienced employees.
Our team are all experts in Carl Zeiss GOM Metrologys systems and 3D software, and communicate in an understandable language.
At Zebicon we are always updated with the newest software and offer support on the latest two ZEISS software versions.
With a Software Maintenance Agreement, in addition to technical support and updates, you get the following benefits:
- Attractive prices when upgrading your Carl Zeiss GOM Metrology system
- Discounts on education and training
- Free attendancy at Zebicon network meetings
This ensures that your company has the best metrology systems to cover your needs in the future.
Furthermore, the Software Maintenance Agreement allows you to keep developing your technical skills and discuss with other users in Denmark.
![[Translate to English:] Zebicon supportaftale, GOM brugergruppe](/fileadmin/_processed_/f/b/csm_GOM_Brugergruppemoede_Topbillede_9d7fbf4410.jpg)
When you download a new version of ZEISS software, you need to update your dongle. This can be done in two ways.
By using ZEISS Software or CodeMeter Control Center.
Update using ZEISS Software
- Go to: Help - System Analysis - License information
- Press: License update - Request license update
- Fill in your name and e-mail before pressing; Send Request
ZEISS will then send a new file to the e-mail. After downloading you will have to
- Go to: Help - System Analysis - License information
- Press: License update - Import Update file
Update using CodeMeter Control Center
- Launch CodeMeter Control Center (you can search in the Microsoft taskbar)
- Press License Update - Next
- Choose Create license request - Press next
- Choose Extent existing license - Press next - Next
- Choose where the file should be saved - Press Commit - Finish
- Fill in and upload the file to Dongle Update Form
ZEISS then sends a new file to the e-mail that was filled in. After downloading the license file follow these steps:
- Launch CodeMeter Control Center (you can search in the Microsoft taskbar)
- Press License Update - Next
- Choose Import license update - Press next
- Choose the file - Press Commit
You can find the ID inscribed at the top on the USB dongle. Alternatively, you can also plug the USB in the computer and launch CodeMeter Control Center where your dongle ID will be shown.
At Zebicon we recommend that you recertify your scanning system annually. This way, you can ensure that it measures correctly and within the limit values.
However, it is up to the individual company and their recertification/calibration policy to decide the recertification intervals.
At myGOM you can download manuals, software and get access to ZEISS Knowledge base and Forum.
You access myGOM by filling out the Sign up form, afterwards you sign in with your ZEISS ID.
In the ZEISS Quality Training Center you have access to e-learning and online training from ZEISS. Some caurses are free, others are available for a fee.
To access ZEISS platforms and training material, you as a user must create a ZEISS ID. This is created at https://training.gom.com.
At the bottom of the page, you will find a registration link with the text "Sign up now", which will take you to the registration form.
Special project
Zebicon offers development of special projects like customized software interface, measurement adapters and fixtures, specific documentation, process surveillance, and measurement consultancy.
